Overview
Not every treatment uses equipment for the entire appointment. For example, a microneedling appointment may only use the device for the last 15 minutes.
If equipment is reserved for the full appointment, that equipment stays blocked longer than necessary. Over time, this can create unnecessary scheduling bottlenecks.
Equipment active time lets you define exactly when a piece of equipment is reserved during a service, so your team can schedule more efficiently.
This helps your practice:
Keep shared equipment available throughout the day
Maximize the number of appointments your schedule can support
Navigating to service menu page
1. In the Global Nav, select Settings.
2. Select Services and Products.
3. Select Service menu.
4. Open the service you want to edit.
5. Scroll to the Equipment section.
Adjust the equipment active time window
1. Locate the equipment attached to the service.
2. Click the pencil icon.
3. Adjust the start and end active window time for the equipment. This defines when the equipment is reserved during the appointment and how long it remains unavailable for other bookings.
In this example, the service lasts 45 minutes. We adjusted the active time so the equipment is reserved from minute 10 to minute 30 of the appointment.
This means the device is:
Available from minute 0–10
Reserved from minute 10–30
Available again after minute 30
Equipment active time refers to when the equipment is reserved within the overall appointment duration.
✏️ Note – This is different from appointment active time, which indicates when a provider is actively working with the client during the appointment.
4. Select Save.
FAQs
What happens if I don’t change active time?
Equipment will be reserved for the entire duration of the appointment.
Can different services use different active times for the same device?
Yes, each service can define its own equipment active time.
Will changing active time affect existing appointments?
No, changes apply only to future bookings.
Loom video
Watch the walkthrough to see how equipment active time is configured: