Use this reference to see which permission controls each part of the Working Hours page, and what each role can do by default. Medspa working hours decides who you can see. Work hours and Time blocks decide what you can edit.
Medspa working hours: who you can see
It is found in the workforce permission page under Schedule > medspa working hours. This permission controls page access and which provider rows appear in the grid:
Setting | No access | Only mine | All employees | Full access |
Nav item and page | Hidden, URL returns 403 | Visible | Visible | Visible |
Provider rows visible | N/A | Own row only | All providers | All providers |
Provider selection drawer and search | N/A | Own provider only | All providers | All providers |
Stats and coverage | N/A | Own row only | Selected providers | Selected providers |
Editing practice operating hours | N/A | No | No | Yes |
Work hours: editing working hours and special shifts
It is found in the workforce permission page under Schedule > work hours. This permission applies only to the provider rows you can already see:
Action | No permission | Only mine | All employees |
Provider column edit icon (working hours) | Hidden | Own row only | Every row |
Edit or remove a special shift | Hidden | Own only (every provider on the shift must be you) | Any provider |
Create a special shift | Hidden | For self only | Any provider |
Time blocks: editing time blocks
It is found in the workforce permission page under Schedule > time blocks. This permission allows staff to view and create time blocks.
Action | No permission | Only mine | All employees |
Create a time block | Hidden | For self only | Any provider |
Edit icon | Hidden | Own single-provider block, or a multi-provider block that includes you | Every time block |
Remove icon | Hidden | Own single-provider block only | Every time block |
✏️ Note - If an employee has no permission to edit either working hours or time blocks, the Create button doesn’t appear on the Working Hours page at all.
Default roles
Role | Medspa working hours | Work hours | Time blocks | What they see and can do |
Provider Owner | Full access | All employees | All employees | Sees and edits everything, including practice operating hours |
Business Associate | Full access | All employees | All employees | Same as Provider Owner |
Front Desk | N/A | N/A | All employees | Sees every provider and manages time blocks; can’t edit working hours or special shifts unless Work hours is granted; no operating-hours editing |
Provider | Only mine | Only mine | All employees | Sees only their own row; edits their own working hours, special shifts, and time blocks |
Front Desk Service | N/A | N/A | All employees | No nav item; direct URL returns 403 |
Medical Assistant | N/A | Only mine | All employees | No nav item; direct URL returns 403 |
Role defaults can be changed per practice. See How to customize roles and user permissions in Moxie Suite.
FAQs
I’m a Provider and I only see my own row. Is that a bug?
No, the Medspa working hours permission for the Provider role defaults to Only mine, which limits visibility to your own schedule.
I can see every provider, but I can’t edit their hours. Why?
Medspa working hours controls what you can see. A separate permission, Work hours, controls what you can edit. You likely have All employees on one and Only mine on the other.
Why is the Create button missing from my page?
You don’t have permission to edit either working hours or time blocks for anyone, including yourself. Ask whoever manages permission and roles for your practice to check Work hours and Time blocks.
How do I change what a role can do?
See How to customize roles and user permissions in Moxie Suite for how to edit role-based permissions in Moxie Suite.