This issue occurs when you work at more than one practice and Moxie Suite won’t accept your phone number for two-step verification (2FA), because another Moxie Suite login already uses it.
Possible cause
This happens for one of these reasons:
You have a separate Moxie Suite login, with a different email, for each practice you work at.
Each phone number can be used for 2FA on only one Moxie Suite login.
Fix
You need separate logins for each practice. For the second login, use an authenticator app instead of your phone number:
Log in with your second account's email and password.
When Moxie Suite asks you to set up 2FA, select Authenticator application.
Scan the QR code with your authenticator app, then enter the code the app shows.
💡 Tip - One authenticator app can hold codes for all your Moxie Suite logins. You can also add a different phone number to the second login instead.
When to escalate
Contact Moxie support through Moxie Concierge or email support directly at [email protected] if you can’t log in because your only 2FA number is on another login.