Overview
Use this article to request a copy of a contract or compliance document, and to find the right contact if you're not sure who to ask. Providers and medical directors can request these documents directly.
Before you request a document, check whether it's already available to you in Compliance Hub — providers under a Moxie Professional Corporation (Moxie PC) or a Moxie-managed PC often have PC documents preloaded there. See Can I upload PC documents into Compliance Hub? to confirm your access level.
Find the right contact for your request
Where you send your request depends on what you're asking for. The table below shows which team to contact based on your request type:
If your request is about... | Contact | |
Contracts between you and your medical director (PC Services Agreement, Facility Agreement, Collaborating Agreement, Stock Transfer Agreement, Termination Agreement) | MD Operations Team | |
Your Moxie Terms of Service, account-level agreements, or billing-related documents | Your Practice Success Manager (PSM), or Moxie Support |
✏️ Note — Requests that name the specific document, facility, and provider are matched to the correct document faster than general requests like “send me my contract,” since a practice may have several active agreements on file.
Gather what you need before you request a document
Have the following ready before you contact the team in the routing table above:
Your full name and role (provider or medical director)
Your medspa or practice name
Your medical director's name
The specific document or document type you need
The purpose of your request
Any supporting attachment, if you have one
Submit your request
Gather the information listed above.
Send your request by email. Use [email protected] for medical director contract requests. Use [email protected] for Terms of Service, account-level, or billing-related document requests.
The team you contact confirms receipt and locates the correct document based on the information you provided.
Know how long it takes to receive your documents
Simple requests (1–5 documents) are completed within 24 hours.
Requests for more than 5 documents, such as a full package for a board of investigation notice, are expected to be completed within 2-5 business days.
Fix a document you can't open or find
Problem: You can't find or open a document that was sent to you for signature.
Possible cause: The email is in your spam or promotions folder, or it was sent to an address you don't check regularly.
Fix: Check your spam or promotions folder first. If you still can't locate the email, contact the person who sent it and ask them to resend the signature request to your preferred email address.
Escalate if
Contact Moxie MD Team at [email protected] if you've checked spam and promotions, confirmed your email address with the sender, and still haven't received the signature request.