Overview
Use this article to find quick answers about your Medical Director (MD) invoices, autopay enrollment, billing start dates, and payment receipts. This applies whether your medspa works with a Moxie in-house MD or an external MD, since Moxie facilitates MD billing in both cases.
Who do I contact with a Medical Director billing question?
Email [email protected] with any question or concern about your Medical Director billing. A member of the MD Operations Team follows up to assist you.
What does my Medical Director invoice look like?
Your Medical Director invoice arrives through Stripe and includes a verified badge confirming it's an authentic Moxie invoice. The email subject line follows this format: "New Invoice from [Name of your MD] [Invoice #]."
Depending on your Medical Director, the invoice may show their DBA (Doing Business As) name instead of their personal name. Each invoice includes a secure payment link so you can pay using a compliant bank account.
When does my Medical Director fee billing start?
Your Medical Director fee billing starts on the effective date you began working with your Medical Director. Find your exact start date in your email confirmation or in the Medical Director Acknowledgment Form from your onboarding process.
Can I enroll in autopay for my Medical Director fee?
Yes. Autopay accepts bank accounts only; credit cards aren't accepted for Medical Director fee autopay.
If you're an existing provider, contact your Provider Success Manager (PSM) to set up autopay, or email [email protected] and cc your PSM to request enrollment.
Can I opt out of autopay for my Medical Director fee?
Yes. How you opt out depends on whether you're a new or existing provider:
New providers: Reply to the Monthly MD Payments email from your Onboarding Manager and state that you don't want to be enrolled in autopay.
Existing providers already on autopay: Contact your PSM to have autopay turned off, or email [email protected] to request that automatic billing be disabled.
Why didn't I receive a receipt for my Medical Director payment?
Whether you receive a separate receipt depends on how you pay:
Autopay: You won't receive a separate invoice, since the payment is withdrawn from your account automatically.
Moxie Balance: Log in to your Moxie Suite account, select Balance, then check your payment details under Transaction History.
Compliant bank account: Log in to your online banking account to review the transaction in your payment history.
Manual payment: A receipt generates automatically as soon as you complete your Medical Director payment.
Can I defer my Medical Director fee until I have revenue?
No, you can't defer your Medical Director fee. Oversight is required as soon as services begin, even before you've treated any patients. The fee covers standing orders, compliance reviews, and medical protocols, which all need to be in place before you start treating patients.